Frequently Asked Questions
What is My Comma?
How does a My Comma subscription work?
Once subscribed, every quarter we will send you a box packed with period essentials, snacks, and comfort items based on your preferences.
What's in my box each quarter?
Each quarter you will receive a 3-month supply of organic period care essentials based off of your flow and preferences, organic snacks based on your cravings, and carefully curated comfort items to help you create a self-care routine and establish more agency over your own body.
I would like two boxes. Can I subscribe twice?
Yes, when you are going through the subscription process you can choose how many sets you want each quarter.
Are the My Comma boxes only available through subscription?
No, we do offer one-time purchases, if you're not ready to commit to a subscription yet.
Can I change my email address?
Yes, you can log into your account and edit your email under "account settings."
Can I customize my shipment?
Yes, you can customize your box with add-ons. Just add to cart.
Can I have multiple box subscriptions under one account?
Yes, you can have more than one subscription on your account. This works great if you want to ship to more than one address. If you just want multiple sets of boxes, you can add-on to a single subscription.
Help! I forgot my email.
No worries! Email us at email@example.com with your name and address and we will be able to help you out.
How do I change my address?
You can update your address by logging into your account and clicking "edit" under "shipping address." Your address needs to be updated by the18th of the month to guarantee your next shipment is delivered to the updated address.
How can I reactivate my account?
You can reactivate your subscription any time by logging back into your account and clicking "reactivate" under "your subscriptions."
Help! I forgot my password.
No worries! Click "forgot your password" where you normally log in. Just enter your email address and we will send instructions to reset your password. If you need additional help, please email us at firstname.lastname@example.org.
How can I update/change my subscription?
You can easily update your subscription by logging into your account and clicking "edit" under "your subscriptions.” Please be sure to hit "confirm" on the bottom of the second page after the popup to ensure your preferences are updated. You will always receive an email confirming your changes. If you are updating your subscription AFTER the 18th of the month you will receive one more shipment. Your changes will go into effect following your next renewal. Please see the 'Cancellations' section below if you would like to cancel your subscription.
Can I return my order?
Because our boxes are seasonal, we don't offer returns. If there is a problem with your box or you are unhappy please email us at email@example.com so we can get you taken care of it.
Help! Some of the items in my box arrived damaged.
Please email us at firstname.lastname@example.org so we can get replacements shipped out right away.
Where's My Comma box?
Once your package ships you will receive an email with tracking information. It can take around 7 business days before it arrives for domestic shipments and 2-4 weeks if being shipped international.
When will my box ship?
How do I track my order?
Once your order ships you will receive an email with tracking info. You can also log into your account and see your tracking info there.
Can I get my monthly shipment sooner?
We send all monthly shipments at the same time each month.
My tracking hasn't updated. What do I do?
Packages can take up to 7 business days to be delivered. It's completely normal for a package to go a few days without an update to the tracking. If it's been longer than 7 business days, please reach out to us so we can help.
My package was marked delivered, but I didn't receive it.
We see a lot of packages show up a day or two after it's been marked delivered. Please give it a few more days and if it doesn't show up, email us at email@example.com so we can help.
Do you ship internationally?
How do orders ship?
We ship using carbon neutral shipping methods, which uses USPS.
What types of payments do you accept?
We accept all major credit cards.
How do I update my billing information?
You can update your payment info anytime by logging into your account, clicking "edit" under credit card, replacing your existing information, and clicking save.
I received an email that you weren't able to process my payment. What do I do?
This means your payment did not go through and your subscription was unable to renew. To fix this problem you need to log into your account and update your billing information. If you continue to receive the email after your payment information is updated, please email us at firstname.lastname@example.org so we can help.
Can I remove a saved payment method?
You can only remove your payment method after your subscription has been cancelled. If you need help removing your payment method while your subscription is active please email us at email@example.com.
How do I cancel my subscription?
You can cancel your subscription any time by logging into your account and clicking "edit" under your subscriptions. Scroll to the bottom and you select "cancel subscription." Please be sure to hit "confirm" on the bottom of the second page after the pop-up to ensure your subscription is cancelled. Please note: You must cancel by the 10th of the month to not receive the following shipment. If you cancel AFTER the 10th you will receive one more shipment. For example, if you cancel by March 10th, you will not receive the April box. Cancel on or after March 11th and you will receive the April box but not the May box. You will always receive an email confirming your changes.
What is your cancellation policy?
What is your refund policy?
We honor full refunds within 24 hours of placing your order/renewal. You must cancel your subscription within the 24 hours of the order or renewal. Then email us immediately within 24 hours of your order or renewal cancellation at firstname.lastname@example.org and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card.
How do I Skip a box?
Log into your account and click on the "Edit" button at the bottom of the "Your Subscription" area on the left. Click on the "Skip Next Renewal" button right under the "Edit Your Subscription" page title. You will always receive an email confirming your changes. Email us at email@example.com if you would like assistance with this.
How do I use my coupon?
You can redeem your coupon at checkout. The coupon box is located on right-hand of the page.
Help! I have two coupons but only one is working.
You can only use one coupon per order.
What is your return policy?
Because our products are seasonal and sold for a specific time period we don't offer returns. If there is an issue with your product please email us at firstname.lastname@example.org so we can help you out.
Can't find the answer?
If you can't find the answer to your question please shoot us an email at email@example.com.